Regulations

The terms used in the Regulations shall mean:

1. Customer - a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order from the Store;
2. Consumer - A customer who is a natural person and meets the definition in Art. 22[1] of the Civil Code. According to this definition, a Consumer is defined as a natural person making a legal transaction with an entrepreneur that is not directly related to his/her economic or professional activity.
3. Civil Code - Law of April 23, 1964. (OJ.U. No. 16, pos. 93 as amended.);
4. Regulations - these Regulations for the provision of electronic services within the SlowPack online store;
5. Online Shop (Store) - internet service available at www.slowpack.pl, through which the Customer can, in particular, place Orders;
6. Merchandise - products presented in the Online Store;
7. Sales contract - contract of sale of Goods in the meaning of the Civil Code, concluded between TDK Opakowania sp. featuring.o. and the Customer, concluded using the Store's website;
8. Consumer Rights Act - Law of May 30, 2014. on consumer rights (Dz.U. of 2014. pos. 827);
9. Law on provision of electronic services - Law of 18 July 2002. on the provision of services by electronic means (Dz. U. No. 144, item. 1204 as amended.);
10. Order - Customer's declaration of intent, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

1. These Regulations set out the rules for the use of the online store available at: www.slowpack.pl and is the regulations referred to in Art. 8 of the Law on Provision of Electronic Services.
2. Online store, operating at: www.slowpack.pl, is run by TDK Opakowania sp. featuring.o.
3. These Regulations specify in particular:
   1. rules for registration and use of an account within the online store;
   2. terms and conditions for making electronic reservations for products available through the online store;
   3. terms and conditions for placing electronic Orders within the online store;
   4. principles of concluding Sales Agreements using the services provided by the online store.
4. The use of the online store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:

   1. (a) Internet Explorer version 10 or later with JavaScript enabled, or

      (b) Chrome version 49 or later with JavaScript enabled, or

      (c) Firefox version 43 or later with JavaScript enabled, or

      (d) Microsoft Edge version 13 or later with JavaScript enabled, or

      (e) Opera version 36 or later with JavaScript enabled, or

      (f) Safari version 4 or later with JavaScript enabled,

   2. minimum screen resolution of 480x640 pixels.
5. In accordance with the applicable legislation, TDK Packaging sp. featuring.o. reserves the right to limit the provision of services through the Online Store to persons who are at least 18 years of age. In this case, potential customers will be notified of the above.
6. Customers may access these Terms and Conditions at any time through the link provided on the home page of the website.slowpack.pl and save its contents and make a printout.

1. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of security threat to the services provided, in particular, measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.
2. The customer is obliged to:
   1. not to provide or transmit content that is prohibited by law, such as content that promotes violence, is defamatory or violates the personal rights and other rights of third parties,
   2. use of the online store in a manner that does not interfere with its operation, in particular through the use of specific software or devices,
   3. use of the online store in a manner consistent with the provisions of the law in force on the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general rules of Internet use.

1. Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, as defined in Art. 71 of the Civil Code.
2. In order to conclude a Sales Agreement through the Online Store, one should visit the website www.slowpack.pl, make a choice by taking subsequent technical actions based on the messages displayed to the customer and the information available on the site.
3. The selection of the Goods ordered by the Customer is made by adding them to the shopping cart.
4. During the process of placing the Order - until the moment of clicking the button "Order with obligation to pay" or another equivalent informing about the obligation to pay - the Customer has the opportunity to modify the entered data and the selected Goods. To do so, follow the messages displayed to the customer and the information available on the website.
5. After the customer using the online store has entered all the necessary data, a summary of the placed order will be displayed. The order summary will include information on:
   1. the subject matter of the order,
   2. the unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
   3. the selected payment method,
   4. the selected method of delivery,
   5. delivery time,
6. In order to send the Order, it is necessary to provide personal data marked as mandatory and press the button "Order with obligation to pay"
7. The sending of the Order by the Customer constitutes a declaration of intent to conclude with TDK Opakowania sp. featuring.o. Sales contract, in accordance with the content of the Regulations.
8. After placing the Order, the Customer receives an e-mail message entitled "You have placed an order No. [order number]", which contains the final confirmation of all important elements of the Order.
9. The contract shall be considered concluded upon receipt by the Customer of the e-mail mentioned above.
10. The contract is concluded in the Polish language. Recording, securing and making available the data of the Order and the general terms and conditions (Terms and Conditions of the online store) is done via e-mail.

1. Delivery of Goods is limited to the territory of the Republic of Poland and takes place at the address indicated by the Customer when placing the Order.
2. Delivery of ordered Goods is carried out by courier InPost, DHL and by means of Parcel Machines InPost.

   InPost courier delivery costs are: pLN 13.50 gross in case of prepayment and PLN 15 gross in case of collection for each package up to 25 kg

   Delivery costs by DHL courier are: 15 PLN gross in case of prepayment and 20 PLN gross in case of collection for each package up to 25 kg

   InPost parcel delivery costs are: 12.50 PLN gross in case of prepayment and 14 PLN gross in case of collection for each package up to 20 kg

   Order amount above which delivery is free: pLN 200 gross

   Delivery costs will also be indicated at the time of placing the Order.

3. The delivery period is 1 to 2 working days from the day the Customer sends the Order.

1. Prices of Goods are given in Polish zloty and include all components, including VAT.
2. The customer has the option of paying the price:
   1. by bank transfer to the bank account number 56 1050 1201 1000 0090 3077 1589 (ING Bank)
   2. payment via IAI Pay
   3. cash on delivery

1. The customer, who is a Consumer, has a 14-day period to withdraw from the contract. The consumer has the right to withdraw from this contract within 14 days without giving any reason. The period for cancellation expires after 14 days from the date on which you have taken possession of the last item or on which a third party other than the carrier and indicated by you has taken possession of the last item
2. To exercise your right of withdrawal, you must inform us TDK Packaging sp. featuring.o., Topola Mała, 45 Odolanowska St. 64-300 Ostrów Wielkopolski, contact@slowpack.pl, of its decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).
3. In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the end of the withdrawal period.

1. In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day we are informed of your decision to exercise your right of withdrawal from this contract. We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
2. We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.
3. Please send back or hand over the item to us immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the item. You are liable only for the diminution in value of the thing resulting from using it in a manner other than that which was necessary to ascertain the nature, characteristics and functioning of the thing.

1. TDK Packaging sp. featuring.o. as a seller shall be liable to a Customer who is a Consumer within the meaning of Art. 22[1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular, in Art. 556 and Art. 556[1] - 556[3] et seq. of the Civil Code.
2. Complaints, arising from violation of rights guaranteed by law, or under these Regulations, should be addressed to complaints@slowpack.en. The seller undertakes to process each complaint within 14 days.
3. The seller is not the manufacturer of the goods and does not guarantee them.

1. The online store takes measures to ensure the fully correct operation of the service and the store's websites to the extent that results from current technical knowledge, and undertakes to remove within a reasonable time any technical irregularities reported by customers.
2. Irregularities related to the functioning of the service and the store's websites, the customer may report in writing to the address: TDK Opakowania sp. featuring.o. Poplar Small, Odolanowska 45, 63-400 Ostrów Wlkp., via email at contact@slowpack.pl or by using the contact form.
3. In the complaint, the Customer should describe the type and date of occurrence of irregularities related to the functioning of the Store.

1. The customer, who is a Consumer, may, if interested, use out-of-court means of complaint processing and claim investigation. Disputes over online shopping can be resolved through mediation proceedings before the Provincial Inspectorates of Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of Trade Inspection. Consumers can also use other methods of out-of-court dispute resolution and, for example, file their complaint through the EU's online ODR platform, available at: http://ec.europe.eu/consumers/odr/
2. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means and other relevant provisions of Polish law shall apply.